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Trust Center

Acme

Welcome to the Acme Trust Center.

Acme was built from day one by a team that puts security, privacy and compliance first. We apply modern security principles - including a zero trust architecture, strong identity controls, least-privilege access and a shift-left mindset that builds security into how we design, develop and operate.

Acme earns trust through disciplined security engineering, a transparent architecture and proactive vulnerability management. We keep improving our systems to protect your data and to stay aligned with recognised industry standards.

Read more about our security practices, infrastructure design and network architecture in the Acme Security Hub: https://docs.acme.com/security/home

Controls

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  • Unique database credentials enforced
  • Key management access limited
  • Unique user authentication required
View 17 more Infrastructure security controls
  • Asset disposal procedures followed
  • Removable media encrypted
  • Endpoint protection deployed
View 11 more Organizational security controls
  • Encryption at rest in place
  • Control self-assessments performed
  • Encryption in transit in place
View 1 more Product security control
  • Continuity and recovery plans maintained
  • Cyber insurance held
  • Multi-zone production deployment
View 29 more Internal security procedures controls
  • Retention procedures defined
  • Customer data removed at offboarding
  • Data classification policy in place
View 19 more Data and privacy controls

Subprocessors

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Nimbus Cloud LLC • Cloud Infrastructure / Model Provider
Stratus Compute Inc. • Cloud Infrastructure / Model Provider

Optional sub-processor, used only for customers who choose this hosting region.

Cumulus Systems Corp. • Cloud Infrastructure / Model Provider
Parley, Inc. • In-app Customer Messaging Services
United States

Updates

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Security

CacheStorm Vulnerability Update (CVE-2026-41187)

Published September 29, 2026

A critical vulnerability with a CVSS score of 10.0 was recently disclosed in a popular in-memory cache, allowing authenticated users to execute arbitrary code through crafted scripts. Acme has applied the vendor patch to every cache version we deploy for customers, and the fix ships with this week's scheduled release. In Acme deployments the cache is reachable only by internal services inside the Acme environment and is never exposed to end users or the internet, so the risk of exploitation is minimal.

General

Gateway Gremlin (CVE-2026-1185) Vulnerability Update: Not Applicable to Acme systems

Published March 17, 2026

A critical vulnerability known as GatewayGremlin (CVE-2026-1185) was recently disclosed, affecting a widely used ingress controller in container orchestration environments. With a CVSS score of 9.8, it allows unauthenticated remote code execution and puts clusters that run the affected controller at significant risk. Acme does not run the affected controller in any production or customer environment, so no action is required from customers.

We remain committed to the highest standards of security and will keep monitoring for related advisories.

General

Stay Up to Date with the Acme Trust Center!

Published March 17, 2026

Subscribe to get notified about security bulletins, compliance changes and product security advisories. We will post updates on vulnerabilities, certifications and our newest security improvements here.