Question 1

Where is customer data stored?

Accepted Answer

Acme offers deployment options that fit each customer's requirements. Customer data is kept in environments dedicated to that customer, which keeps it isolated and secure. Customers can pick one of these options: Acme Managed Cloud: Acme runs a fully managed, single-tenant environment sized for your workloads. Customer Cloud Account: Customers can bring their own cloud subscription, for example on Nimbus Cloud or Stratus Compute. Acme then deploys and operates the full stack inside that account, so it stays single-tenant and dedicated to the customer. Whichever option is chosen, all customer data stays inside the dedicated environment.

Question 2

Is customer data used to train your generative models?

Accepted Answer

No. Acme never uses customer data to train or fine-tune shared generative models. Model providers we work with are contractually bound to zero data retention and may not use prompts or responses for training. Customer-specific relevance signals are computed inside the customer's own environment and never leave it.

Question 3

How do I report a potential security issue?

Accepted Answer

Security issues and bugs can be reported through our coordinated disclosure program at https://bugbounty.example.com/acme or by email to security@acme.com. We acknowledge every report within two business days.

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